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Friday, June 20, 2003

Dear Sir/Mdm,

Thank you for your mail. According to the problem mentioned, it seems that the exsisting Windows may be corrupted/damaged.

You may try using the following steps to restart the PC.
1) Restart the PC, press F8 many times when you see the initial Acer logo. From the Advance Options > Safe Mode > Windows XP
2) Log in as Administrator.
3) Go to Start > All Programs > Accessories > System Tools > System Restore
4) Select Restore My computer to an earlier time > Next.
5) Select an earlier date before the problem occurs and click Next to restore.

If the system does not enter Windows Safe Mode. You'll need to perform System Recovery.
1) Insert the Acer System CD (Disc #1) and restart the system.
2) Press Ctrl, Alt and Esc many times when you see the initial Acer logo.
3) From the system utility > Select Load Default Settings > Y.
4) Go to Advanced Bios features > Set the Boot Sequence as follows: 1st) CDROM 2nd) Floppy 3rd) Harddisk.
5) Press F10 to save the changes and exit.
6) System will restart and enters the Acer Recovery menu.> Select English
7) Select HDD Full Rebuild
8) Follow the instructions given to complete the Recovery.

*Kindly take note that this will format the harddisk and restore the system back to its original factory condition. All data and applications will be lost.

Regards
Chua J.C
Acer Helpdesk

Love is In the Air At 2:52 AM
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Wednesday, June 18, 2003

Windows XP Problems with Damaged or Incompatible Hardware
The information in this article applies to:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition

This article was previously published under Q330181
SYMPTOMS
After you upgrade your computer to Windows XP, you may experience one or more of the following symptoms:
Your computer unexpectedly restarts at random intervals.
When you start your computer, you receive the following error message:

Windows could not start because the following file is missing or corrupt:
System32\DRIVERS\pci.sys
When you start your computer by using the Windows XP Recovery Console or by starting from the Windows XP CD-ROM, you receive the following error message:

Setupdd.sys could not be loaded. Error code 4.
CAUSE
This behavior may occur if your computer contains a hardware component that is either damaged or is incompatible with Windows XP.
RESOLUTION
To troubleshoot this behavior:

Warning Do not complete the following procedure unless you are very familiar with internal computer hardware removal and installation. The hardware components in a computer are very sensitive to static electricity. For information about the correct handling of computer components, contact your computer manufacturer. For information about how to contact computer hardware manufacturers, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
65416 Hardware and Software Third-Party Vendor Contact List, A-K

60781 Hardware and Software Third-Party Vendor Contact List, L-P

60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

Shut down your computer, and then remove all the Peripheral Component Interconnect (PCI) devices.
Restart your computer:
If Windows starts successfully,
shut down your computer, and then reinstall the PCI devices one at a time, starting Windows after the installation of each device. When you install a device that causes Windows to generate the behavior that is described in the "Symptoms" section of this article, remove that device, and then continue to install the other PCI devices.
If Windows does not start successfully, remove one or more of the memory modules that are installed in your computer. Leave enough RAM for your computer to start and run Windows XP.

The RAM that is required to run Windows XP is 128 megabytes (MB). The minimum is 64 MB and the maximum is 4 gigabytes (GB).

For example, if two 256-MB memory modules are installed in your computer, remove one of the memory modules. If Windows starts successfully, shut down the computer, and then reinstall the RAM modules, one at a time, starting Windows after the installation of each RAM module. When you install a module that causes Windows to generate the behavior that is described in the "Symptoms" section of this article, remove that module, and then continue to install the other RAM modules.
Determine if the PCI devices in your computer are compatible with Windows XP. To do so, visit the following Microsoft Hardware Compatibility List (HCL) Web site:
http://www.microsoft.com/hwdq/hcl

MORE INFORMATION
For additional information about related topics, click the following article numbers to view the articles in the Microsoft Knowledge Base:
311542 Devices May Not Power Up Properly When Resuming From Standby

315335 "STOP 0x0000008e" Error Message During Windows XP Setup

Love is In the Air At 9:17 PM
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Tuesday, June 17, 2003

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Love is In the Air At 1:31 AM
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